Frequently Asked Questions
Everything you need to know about your next pair of notwoways.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, generally taking 7-14 business days.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging and tags intact to be eligible for a full refund.
How do I know which size to order?
Most of our silhouettes fit true to size. We recommend checking the specific size guide on each product page for detailed measurements and fit recommendations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Clearpay in select regions.
Do you restock sold-out items?
To maintain exclusivity, many of our drops are limited edition and will not be restocked. However, core collections may be replenished periodically. Sign up for our newsletter to receive restock alerts.
Will I have to pay customs and duties?
For international orders, import duties and taxes may be applied by your local customs authority. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.